Stay & FacilitiesStay & FacilitiesQ.What are the check-in and check-out times?
A.Check-in is at 16:00 and check-out is at 11:00.
Q.Is parking available? Do you offer a shuttle service?
A.We have dedicated parking for standard-size vehicles only. If you're arriving with multiple vehicles, we may direct some to a contracted parking lot, so please email us in advance. We do not own a shuttle bus; this would need to be arranged through an outside service.
Q.Can I use the large communal bath and sauna?
A.Overnight guests may use them. Yuya Suizen usage fees vary by plan. Please check the facility guide for hours. Note that they are unavailable on maintenance days.
Q.Do you have private family baths?
A.We have two on-site. Requests are taken at check-in.
Q.I'd like to add dinner or breakfast to my stay.
A.Please email us your request in advance. We can accept the reservation with payment settled on-site.
Q.Can we stay with children?
A.Families are very welcome. We also offer children's meals, yukata, and amenities.
Q.Is the property wheelchair accessible?
A.The building has been renovated, but there are some level changes, so it is not fully barrier-free.
Q.Are there cancellation fees?
A.Cancellation fees apply according to our cancellation policy. Please refer to the conditions at the time of booking and our Terms & Cancellation Policy (PDF) for details.
WeddingWeddingQ.Can a Shinto ceremony be held at any shrine?
A.Yes, this is possible.
Q.What is an in-venue Shinto ceremony?
A.A formal wedding ceremony in which a Shinto priest and shrine maiden enter the reception hall and perform the rites (such as san-san-kudo) in front of all your guests.
Q.Can we hold a small wedding?
A.Yes, we'll propose a comfortable style suited to your guest count.
Q.Can you arrange attire and hair/makeup?
A.Everything can be handled through our in-house attire room or partner attire shops. We can also arrange attire and dressing for family members, not just the couple.
Q.Can you arrange lodging for guests from out of town?
A.Yes, this is possible.
Q.I live outside Kumamoto and am worried about meetings.
A.We can accommodate consultations online, by phone, or in condensed sessions when you're able to visit — you can prepare with peace of mind either way.
Q.I'd like something less formal than a full reception.
A.Our planner will listen to what you both have in mind and propose accordingly. Please start by reaching out to us.
CelebrationsCelebrationsQ.Can we use the venue for anniversaries or celebrations?
A.We're happy to discuss cuisine and arrangements for birthdays, wedding anniversaries, milestone birthdays, and other of life's important occasions.
Q.Do you offer an okuizome meal?
A.Yes, we offer this celebratory meal marking a baby's 100th day.
Q.Can you accommodate milestone birthday celebrations (60th, 77th, 88th, etc.)?
A.We're happy to discuss a celebratory vest (chanchanko), commemorative photos, and gift arrangements.
Q.Are private rooms available?
A.Private rooms are reservation-only, and we can arrange one sized to your party.
Q.Are there cancellation fees for banquets?
A.Yes. As banquets are reservation-based, cancellation fees apply starting one week before the date.
Memorial ServiceMemorial ServiceQ.Can we hold a meal after a memorial service?
A.Yes, this is possible. We do ask for consideration toward other guests using the venue at the same time.
Q.Can sutra chanting or incense offerings be performed?
A.We regret that we are unable to accommodate this.
Q.Can you prepare an offering meal (kagezen)?
A.Yes, this is possible.
Q.Can you arrange return gifts (hikidemono) for attendees?
A.Yes, we have catalogs available — please consult with us.
Cuisine & FacilitiesCuisine & FacilitiesQ.I'd like to try a special dish, such as akaushi beef.
A.If you let us know in advance, we'll do our best to accommodate your request.
Q.Do you offer children's meals?
A.Yes — from ¥3,000 (excl. tax & service) for preschool-age children, and from ¥4,000 (excl. tax & service) for elementary school-age children.
Q.Can you accommodate vegetarian diets or food allergies?
A.If you let us know in advance, we'll do our best to accommodate. Please understand that, since we use the same kitchen and equipment for all dishes, complete allergen removal cannot be guaranteed. We are also unable to accommodate same-day requests.
ReservationReservationQ.How far in advance can I book?
A.As a general guide: weddings 1 year ahead, stays 6 months ahead, and general banquets 3 months ahead. For full-floor exclusive banquets, group stays, or special events, we welcome inquiries as early as possible.
Q.Can we tour the venue or discuss plans in person?
A.Please request a visit in advance, and we will arrange a time with our staff. Please understand that, without a scheduled appointment, we may be unable to show the venue depending on availability.
Q.I'd like to use both Matsuya Honkan and Matsuya Bekkan together.
A.Not to worry — they're part of the same group, and staff from both properties will support you.
